Privacy Policy

Effective Date: October 15, 2026

This Privacy Policy explains how Cenvola, operated by Wuhan Weilianxun Network Technology Co., Ltd. (“Cenvola,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit cenvola.com, place an order, contact us, or interact with services available through our online store.

We respect your privacy and aim to process personal information transparently and in accordance with applicable data protection laws.

1. Business and Data Controller Information

Cenvola is an online store operated by Wuhan Weilianxun Network Technology Co., Ltd.

For personal information processed for our own business purposes, Wuhan Weilianxun Network Technology Co., Ltd. is the responsible business or data controller, as applicable under relevant privacy laws.

Legal Business Name: Wuhan Weilianxun Network Technology Co., Ltd.
Trading Name: Cenvola
Website: https://cenvola.com
Email: support@cenvola.com

Business Mailing Address:

Room M1470, Floors 1–3
No. 50 Minyi Shangjie
Qiaokou District, Wuhan
Hubei Province, 430000
China

For questions about privacy, personal information, or data protection rights, please email support@cenvola.com with the subject line “Privacy Request.”

Certain third-party services, including payment processors and technology providers, may act as independent controllers or businesses for their own processing activities, as described in their respective privacy notices.

2. Personal Information We Collect

We collect personal information that is reasonably necessary to operate our online store, fulfill orders, provide customer service, and maintain website functionality.

The categories collected depend on the features you use and the services enabled on our website.

Information You Provide

When you place an order or complete a checkout form, we may collect:

• First and last name.

• Email address.

• Shipping and billing addresses.

• Telephone number, where requested or provided.

• Products purchased and order details.

• Payment and transaction information necessary to complete the purchase.

Payment card information is processed through the payment providers available at checkout. We do not require customers to send complete payment card numbers or security codes to our customer support email.

Customer Account Information

If customer account functionality is available and you choose to use it, we may process account identifiers, contact details, order history, and information necessary to manage your account.

Customer Support Information

When you contact us, we may collect your email address, order number, message content, and any information or attachments you voluntarily provide.

This information is used to respond to inquiries, assist with orders, and resolve customer service issues.

Marketing Preferences

If you voluntarily subscribe to marketing communications through an available form or checkout option, we may collect your contact details and subscription preferences.

Marketing subscriptions are optional and are not required to complete a purchase.

Automatically Collected Information

When you browse our website, certain technical information may be collected through Shopify and other technologies enabled on the store, including:

• IP address.

• Browser type and device information.

• Pages visited and website interactions.

• Session and cookie identifiers.

• Shopping cart and checkout interactions.

• General website performance and security information.

The specific information collected depends on your interactions, browser settings, privacy choices, and the technologies operating on the website.

3. How We Use Personal Information

We use personal information for business purposes, including:

• Processing and fulfilling orders.

• Arranging shipping and delivery.

• Providing order confirmations and updates.

• Responding to customer inquiries.

• Managing returns, refunds, and exchanges.

• Maintaining website functionality and security.

• Preventing fraud and unauthorized transactions.

• Complying with applicable legal and accounting obligations.

• Improving website usability and customer experience.

• Sending marketing communications where permitted and, when required, with your consent.

• Measuring website or advertising performance where relevant tools are enabled and legally permitted.

Placing an order does not automatically constitute consent to receive unrelated promotional communications.

4. Website Forms and Information Collection

Our website may include forms associated with checkout, customer accounts, contact requests, and optional marketing subscriptions.

We collect information submitted through the forms that are available and used on our website.

The information requested by each form is used for the purpose associated with that form or another purpose clearly disclosed at the time of collection.

Required fields will be identified when information is requested. Optional marketing subscriptions are not a condition of purchase.

If we introduce additional forms that collect new categories of personal information or use information for materially different purposes, we will update this policy and provide any notices or choices required by law.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support store operations and, where enabled, additional analytics or advertising functions.

The technologies used depend on the services and features operating on our website.

Essential Cookies

Essential cookies may be used to support:

• Shopping cart functionality.

• Checkout and order processing.

• Security and fraud prevention.

• Session management.

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