Terms of service

Effective Date: October 15, 2026

orelvane (“orelvane,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Wuhan Zewu E-Commerce Co., Ltd. (武汉则无电子商务有限公司), the legal entity that operates orelvane and orelvane.com (the “Site”), collects, uses, discloses, and protects personal information when you visit our Site, use our services, contact us, or purchase our products.

For purposes of applicable data protection laws, including the GDPR where applicable, Wuhan Zewu E-Commerce Co., Ltd. is the data controller responsible for your personal information.

1. Data Controller and Contact Information

Data Controller / Legal Entity:
Wuhan Zewu E-Commerce Co., Ltd.
武汉则无电子商务有限公司

Website:
orelvane.com

Email:
support@orelvane.com

Business Mailing Address:
Wuhan Zewu E-Commerce Co., Ltd.
Room X-01-307, Buildings 1–3, No. 13 Baofeng Street
Qiaokou District, Wuhan, Hubei Province
China

Postal Code: 430000

Address Type: Business Mailing Address

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related complaint, please contact us at support@orelvane.com.

2. Personal Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information.

A. Identity and Contact Information

We may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Information provided through our contact form

  • Order number and related customer service information

Purpose: To communicate with you, process orders, provide customer support, respond to inquiries, and manage your relationship with us.

B. Order and Transaction Information

When you purchase products from us, we may collect:

  • Products purchased

  • Order number

  • Billing and shipping information

  • Email address

  • Telephone number

  • Payment status

  • Transaction information

  • Information required to process or fulfill your order

Payment card details may be processed directly by our payment service providers.