Shipping Policy

Effective Date: October 15, 2026

orelvane™ is operated by Wuhan Zewu E-Commerce Co., Ltd. (武汉则无电子商务有限公司).

This Shipping Policy explains our order processing, shipping options, estimated delivery times, tracking information, and assistance with shipping issues. Please read it together with our Refund & Returns Policy.

1. Order Cancellation

Orders begin processing shortly after they are placed.

If you wish to cancel an order or correct your shipping address, please email support@orelvane.com as soon as possible and include your order number.

Orders may be cancelled only before they enter processing or fulfillment. Once an order has entered processing, been packed, or been shipped, cancellation or address changes may no longer be possible.

Cancellation requests are not guaranteed until confirmed by our customer service team.

If your order can no longer be cancelled, you may request a return after delivery in accordance with our Refund & Returns Policy.

Nothing in this policy limits any cancellation, withdrawal, or refund rights available under applicable law.

2. Shipping Options and Priority + Insured Shipping

Please review the shipping methods and charges displayed at checkout before completing your purchase.

If you select Priority + Insured Shipping and your package is confirmed lost in transit, you may choose either:

• A replacement shipment; or

• A refund.

For orders placed using Free Shipping or Priority Processing, we will arrange a replacement shipment if the package is confirmed lost in transit.

If a replacement cannot be arranged, we will contact you to discuss an appropriate solution.

These shipping options do not limit any remedies available to you under applicable law.

3. International Shipping and Availability

We offer international shipping to many countries and regions.

Shipping availability depends on the product, destination, carrier restrictions, customs requirements, and applicable laws. Some products or destinations may have additional shipping restrictions.

If we are unable to ship your order to the address provided, we will contact you as soon as reasonably possible to arrange an appropriate solution.

4. Lost, Missing, or Damaged Packages

If your package appears to be lost, missing, or damaged during transit, please contact support@orelvane.com with:

• Your order number;

• Your tracking number, if available;

• A description of the issue; and

• Photos of the product and packaging, where relevant.

We will review the information and work with the shipping carrier to determine an appropriate solution. Depending on the circumstances, this may include a replacement or refund.

If the shipping issue is confirmed to have resulted from our error, we will arrange an appropriate solution at no additional cost to you.

Please carefully check your shipping address before completing checkout. If you provide an incorrect or incomplete address, we may be unable to recover the package or provide a replacement or refund, subject to applicable law.

If you notice an address error, contact us immediately. Address changes may not be possible once processing or fulfillment has begun.

5. Customs and Import Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility and are not included in the product price or shipping charge.

Customs authorities determine any applicable charges and clearance requirements. Customs clearance delays are not included in our estimated delivery times.

Please check your destination country's import requirements before placing an international order.

6. Order Processing and Estimated Delivery Times

Standard order processing time: 2–3 business days.

Processing time is separate from shipping transit time. During peak sales periods or holidays, processing may take longer.

Our estimated delivery times are:

Destination	Estimated Transit Time After Processing	Estimated Total Time Including Processing
United States	7–15 business days	9–18 business days
Canada and Europe	7–15 business days	9–18 business days
Australia and New Zealand	7–15 business days	9–18 business days
Central and South America	15–25 business days	17–28 business days
Asia	7–15 business days	9–18 business days
Africa	15–30 business days	17–33 business days

The estimated total times above include our standard 2–3 business-day processing period.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary because of customs clearance, carrier delays, holidays, weather, remote delivery locations, or other circumstances outside our reasonable control.

Customs clearance delays are excluded from the estimates above.

If your order has not arrived within the estimated delivery window, please contact support@orelvane.com so we can investigate.

7. Tracking Information

Once your order ships, we will email you the available tracking details.

Tracking availability may vary by shipping method, carrier, and destination. Some shipping methods may provide limited tracking or may not include tracking information.

If your order is shipped in separate packages, you may receive more than one tracking number.

8. Tracking Shows “No Information Available”

For some carriers, tracking information may take 2–5 business days after dispatch to appear or update.

A tracking number may be issued before the carrier completes its first scan.

If your tracking information has not updated within 5 business days after dispatch, please contact support@orelvane.com with your order number and tracking number.

We will check the shipment status and assist you.

9. Multiple Packages

For logistical reasons, items from the same order may occasionally be shipped in separate packages.

This may happen even when the items were purchased together or combined shipping was requested.

Separate packages may have different tracking numbers and may arrive on different dates. This does not necessarily mean that any item is missing from your order.

If you believe part of your order has not arrived, please contact us with your order number and details of the items received.

10. Contact Us

If you have questions about shipping, delivery, tracking, or cancellation requests, please contact us:

Brand: orelvane™

Operated by: Wuhan Zewu E-Commerce Co., Ltd.

Email: support@orelvane.com

Business Mailing Address:
Wuhan Zewu E-Commerce Co., Ltd.
Room X-01-307, Buildings 1–3, No. 13 Baofeng Street
Qiaokou District, Wuhan, Hubei Province
China

Postal Code: 430000

Please include your order number when contacting us about an existing order.

The address above is our business mailing address. For returns, please contact us first to obtain return authorization and the correct return address for your order.